Delete your Lumex account
Here you can delete your Lumex account (Android app and lumex-tcg.de). Provider: Lumex. You do not need to open or reinstall the app.
Step 1 of 3
Confirm it's you
We send a 6-digit code to the email address of your account. You enter it in the next step.
We use your email address only to send you the confirmation code and to carry out the deletion.
Before you start
- Export what you want to keep: after the deletion your collection is gone. In the app you find the export in the settings under “Import / Export” (CSV), on the web in the export menu of the collection (CSV or a format for other deck tools).
- Chats, friendships, trade offers and ratings also disappear for the other people involved. Shared links become invalid immediately.
- Dealer account (Lumex Pro): if you are the only owner there, it is deleted together with the dealer data and the stored eBay connection. We do not end listings you have already published on eBay: they stay on eBay. End them first, in Lumex Pro or directly on eBay. Statutory retention periods may apply to your own business records: before you delete, save what you need from Lumex Pro for that. If you have team members or a running subscription, you can delete only once the members are removed or the subscription has ended; if you have questions, write to support. If you are only a member of another dealer's team, only your membership is removed.
The deletion takes effect immediately and cannot be undone. We do not restore deleted accounts or their data.
What is deleted, what remains
Your account and the data linked to it are deleted, for example:
- collection, decks, wishlists, folders and tags
- trade offers, matches, friendships, chats and ratings, also for the other people involved
- share links and your device token for push notifications
- for dealer accounts that belong to you alone: the dealer account including its stock
What still remains after the deletion:
- Backups of our database: up to 30 days, then they expire automatically. They serve only to recover from an outage, not to restore individual accounts.
- Deletion log: random account ID, time and channel of the deletion, without name, email address or IP address, for 35 days. It prevents a restore from bringing your account back.
- Error reports and logs at our service providers (Sentry, Vercel, Supabase, Resend): according to their retention rules.
- Scan photos from Lumex Pro (dealer accounts only): they are removed automatically after their fixed retention period, also after the account is deleted.
- Your Google account and your Discord account: they are held by Google and Discord respectively and are not affected.
- Data the app has stored locally on your devices: we cannot delete it remotely. It disappears when you uninstall the app or clear its data in the Android settings.
More in the privacy policy (section “Deleting your account” and retention)
No code, or no access to your email address?
Write to support@lumex-tcg.de and ask us to delete your account; include the email address you signed up with. We check that the request comes from you: the simplest way is to reply to us from that address. If you have no access to it, we compare details about your account that only you can know, such as the period of registration and the sign-in method. We use these details only for the check. If we cannot reliably match you to the account, we do not delete it, because otherwise someone could have another person's account deleted; we will tell you.
We handle your request without undue delay and at the latest within one month of receipt. A deletion via support is final as well.
Email support